Job openings and descriptions.

Internet Manager

Will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.

Duties and Responsibilities

Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.
Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
Handling incoming internet leads and setting appointments.
Handle incoming phone call leads and setting appointments.
Handle live website chat sessions.
Perform other related duties as assigned or requested.

Qualifications & Job Requirements

Call center and telemarketing experience a plus.
2+ years of sales and management experience.
Strong appointment setting. objection handling skills and closing skills.
CRM and compute experience.
Have a love of motorcycles.
Strong work ethic and willing to give 110% until the job is complete and done right.
Professional demeanor and appearance.

Requirements (include but are not limited to):

Prior experience in Internet Sales/ Business Development in the automotive or powersports industry
Prior experience in effectively communicating with management every day
Prior experience using scripting consistently
Prior experience managing customers interactions in the CRM
Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word
Ability to work independently and be self-motivated
Great attitude with a high-energy personality
Outstanding customer service skills
Ability to work well in a process driven environment
Outstanding communication skills in both verbal and written

Motorcycle Sales

Focus on the in-store customer experience; follow up with dealership customers & presentation of Harley-Davidson motorcycles. The sale of Harley-Davidson motorcycles to dealership customers appropriate to their preferences and needs by applying the dealership sales process, working in concert with assigned teams and an Assistant Sales Manager (ASM).

Duties and Responsibilities

Welcome guests into the dealership.
Narrow down the selection of Harley's to find which ones fit the customers’ needs.
Follow up phone calls to customers.
Selling the fun and excitement of Harley-Davidson to customers.
Responsible for making sure that every person encountered on the sales floor is entered into the Traffic Log.
Aggressively but politely following up on all prospective customers.
Meet and exceeding contact goals as assigned by the Sales Manager.
Follow all procedures to complete all paperwork accurately and in a timely manner.
Maintain the showroom and display of motorcycles in a manner appealing to customers.
Remain alert and on the floor, at all times.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly and courteously.
Ensure that customers are properly qualified for needs and wants.
Practice an effective selling methodology so that all customers receive consistent treatment when doing business (steps 1 through 4 of the Lemco sales process).
Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries.
Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the ASM and/or Sales Manager.
Attend training sessions as requested by the Sales Manager.
Perform other related duties as assigned or requested.

Qualifications & Job Requirements

Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Applicable experience in big ticket retails sales strongly preferred.
Passion for the motorcycling lifestyle and riding community.
Must have ability to relate with broad customer base.
Excellent verbal and written communication skills.
Ability to present oneself as well as the company in a professional manner.
Knowledge of applicable laws/policies/principles/etc.
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
Attention to detail.
Interpersonal skills and customer service skills required.
Approachable, likeable, and enthusiastic personality.
Ability to get along with broad customer base.
High energy level needed.
Be self-motivated, positive, driven and helpful.
Ability to handle confidential information responsibly.
Great customer service, excellent personal communication, and demonstrated closing skills.
Ability to work a flexible schedule including weekends, Holidays, and evenings.
Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
Ability to handle confidential information responsibility required.
High school diploma preferred.
Valid driver’s license and motorcycle endorsement.

Shipping/Receiving Associate The Shipping/Receiving Associate will handle all duties relative to parts and accessories receipt and shipment. Assist in the maintenance of inventory accuracy and control inventory related records.

The Shipping/Receiving Associate requires a high degree of accuracy. Candidates must be detail oriented, friendly, and must have an outgoing personality and professional customer service oriented attitude!

This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the country with career advancement opportunities available!

Qualifications & Job Requirements:

Knowledge and experience in the motorcycle industry and products sold by the dealership, or the demonstrated ability to quickly learn them.
Basic knowledge of inventory control.
Demonstrated attention to detail and outstanding follow-through skills.
Experience with computer software or the ability to quickly learn due to experience with other systems.
1 year of previous experience in shipping department preferred.
Ability to lift up to 50lbs.
High school diploma or equivalent.

Motorclothes Associate

Responsibilities

Greet customers immediately within a 10-foot radius in a courteous and friendly manner.
Communicate with customers any sales promotions and/or new merchandise.
Handle telephone transactions quickly and courteously.
Become familiar, efficient, and accurate in TALONes computer system.
Promote a professional team environment and support for co-workers.
Complete any assigned training sessions, in store or online, in a timely manner.
Conduct periodic physical inventory of all merchandise.
Handle conflicts with customers and co-workers reasonably, displaying empathy, a positive attitude, and demonstrate our commitment to make things right.
Provide courteous service and up-sell every customer.
Be prompt, on time, and available for flexible scheduling.

Qualifications

Friendly, outgoing personality.
Experience in premium customer service.
Demonstrate the ability to learn quickly, manage multiple tasks, and be self-propelled.

Physical Demands and Working Conditions

Must have the ability to stand and walk the sales floor for the majority of scheduled hours per day.
Frequently required to bend, stoop, reach and lift up to 30 pounds of merchandise, and carry boxes to designated stock areas.
Most work is conducted indoors. However, some outdoor events may be periodically conducted.